Privacy Policy

1. Introduction

Atlanto (“we”, “us”, or “our”) operates an AI-powered customs classification platform that determines Harmonized Tariff Schedule (HTS) codes for products. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our website, application, API, and related services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and billing information when you create an account or subscribe to a plan.
• Product Data: Product descriptions, images, specifications, and other data you submit for customs classification.
• Communications: Information you provide when contacting us for support, feedback, or inquiries.
• API Keys and Integration Data: Authentication credentials and configuration data for API access and third-party integrations (e.g., Shopify).

2.2 Information Collected Automatically

• Usage Data: Classification queries, API call logs, feature usage patterns, timestamps, and interaction data.
• Device and Technical Data: IP address, browser type, operating system, device identifiers, and referring URLs.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to maintain sessions, remember preferences, and analyze usage.

2.3 Information from Third Parties

We may receive information about you from third-party platforms you integrate with our Service (such as Shopify, WooCommerce, or BigCommerce), including store data, product catalogs, and order information necessary to perform classifications.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service, including generating HTS classification results backed by CBP rulings.
• To process transactions and manage your subscription and billing.
• To communicate with you about updates, security alerts, and support.
• To monitor and analyze usage trends to improve our classification accuracy and user experience.
• To detect, prevent, and address fraud, abuse, and technical issues.
• To comply with legal obligations, including customs and trade compliance regulations.

4. AI and Classification Data

Our Service uses artificial intelligence, including large language models and retrieval-augmented generation (RAG) techniques, to classify products against the Harmonized Tariff Schedule. In this process:

• Product data you submit is processed by our AI pipeline to generate classification results.
• Classification results are grounded in publicly available U.S. Customs and Border Protection (CBP) rulings and the HTS database.
• We may use anonymized and aggregated classification data to improve our models and overall Service quality. Individual product data is never shared with other customers.
• We use third-party AI model providers (such as Anthropic or OpenAI) to process classification requests. Data sent to these providers is subject to their respective data processing agreements and policies.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate the Service (e.g., cloud hosting, payment processing via Stripe, AI model providers, analytics).
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: When you have given us explicit consent to share your information for a specific purpose.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Classification history is retained to support audit trails and compliance requirements. We may retain certain data for longer periods as required by applicable law or for legitimate business purposes such as resolving disputes and enforcing our agreements.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Our Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate. By using the Service, you consent to such transfers.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing activities.
• Request portability of your data.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@atlanto.dev. We will respond to verified requests within 30 days.

10. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Atlanto
Email: privacy@atlanto.dev
Website: atlanto.dev